I’ve been using the “Inbox Zero” method of e-mail management for a number of months now, and generally it’s worked out very well for me. My main problem is when I get lazy and start to slack off on making sure I actually get down to zero every day. When I leave things lingering, I tend to get lazier and lazier about cleaning it up, and pretty soon I have several hundred unfiled e-mails lying around.
If you’re curious to hear more about how Inbox Zero works, and especially if you suffer from massive e-mail overload, check out this handy resource guide for further details. I think the systems we discipline ourselves to use for managing time and communication has a drastic impact on how productive we are in doing the things that really matter. I want to enter heaven knowing I spent quality time touching people’s lives rather than fiddling with techno-crud!